These Hire Terms and Conditions relate to Renfrew Network & Technical Services (RNTS) ,referred to as the ‘Company’, and any persons or organisations that wish to hire equipment, referred to as the ‘Customer’. In placing an order the Customer’s accepts our Conditions of Hire detailed below.
A Standard hire period is 24 hours, unless detailed in an invoice or quotation. In the event the equipment cannot be returned on the agreed date the customer must notify the Company immediately, the Company reserves the right to charge an additional fee.
At discretion of the company, hires may be requested to be returned later than the due date due to logistical constraints. In this case, the company will communicate any required changes with the customer, and no additional fee will be charged.
If our engineers or delivery drivers are not able to pick up the equipment because they cannot access the venue the client may be charged additional collection fees.
A Quotation for hire, production services, purchases or labour will be provided by the company, these quotations are valid for 4 weeks (from creation) and can be accepted within that time, either online via the invoicing portal, or via written communication. After the 4-week period, the prices are subject to change. This is to allow for fluctuating cost of goods and logistical changes.
Quotations for production work and dry hire events that have deposits to be paid will not enter our production calendar until the quote is approved AND any required deposit is paid in full.
Property of the Equipment
All equipment hired remains the property of the Company at all times. The Customer undertakes not to sell, nor underlet any of the goods owned by the Company.
Responsibility for loss or damage
The Customer assumes complete responsibility for loss or damage to the hire equipment (other than fair wear and tear) during the period of hire. In the event of loss or theft of the hire equipment the Company will invoice the Customer for the full price for replacement of the equipment. In the event of damage to the equipment, the company will invoice the Customer in full for the repairs of the equipment.
Cancellation by the Company
The Company has a right to cancel the event without a prior notice. In this case a full refund will be sent within 5 working days.
If our engineers or delivery driver arrives on site to find the event cancelled, or if he/she won’t be able to gain access to the venue, then the Customer shall pay the full hire charge including carriage; this is also the case for unsafe weather conditions, lack of necessary permissions/regulations, and conditions that breach any health and safety requirements.
Cancellation by the Customer
The Company reserves the right to keep any deposit payment in the case of event cancellation.
- For equipment hire, If cancellation is made within 48 hours of the start period of the hire the Company reserves the right to charge the full balance of the hire.
- For production services, the company holds the right to partally charge or fully charge the full amount of the invoice if the event date is cancelled or altered within 31 working days of the first performance.
- For Managed Service work, the company reserves the right to restrict or remove access in the case of non-payment. Failure to meet the financial obligation could result in data being permanently deleted.
Should the client request a change of delivery or collection within 48 hours of the event, the company will make efforts to accommodate the request, however should a change in timings conflict with other commitments of the company then this will be treated in the same manner as a cancellation.
Cancellation unforeseen circumstances outwith control
The Company cannot be held responsible for any losses in the event of late arrival or cancellation of the hire, due to unforeseen circumstances out of its control.
Condition of the Equipment
All equipment is checked and inspected before the event. Complaints as to shortage or damage of the equipment should be made on receipt of goods. The Customer will inspect the equipment and by accepting it agrees that it is suitable for its purpose, functions correctly and complies with relevant regulations.
If the equipment is damaged or requires repair whether because of an accident or breakdown, the Customer shall advise the Company of the full circumstances by telephone or email as soon as practicable.
The Customer shall not arrange or undertake any repairs without the authority of the Company except to the extent that the repairs are necessary to prevent further damage to the equipment or to other property.
Operating the Equipment
It is the customers responsibility to ensure the equipment hired or purchased is suitable for the intended use and can be operated in the correct and safe way. Damage to equipment caused by intended misuse or carelessness will occur an additional fee.
The Company cannot be held responsible for the equipment not working or working incorrectly due to circumstances out of its control (e.g. power issues, Insufficent Interent Connections). It is customer responsibility to make sure that the venue is appropriate equipped. (e.g. electricity supply is sufficient)
Engineer Call Out
In the event that the Company must send an engineer to set-up equipment or resolve an issue that the Customer is unable to fix the Company reserve the right to charge and additional fee based on the time taken to resolve the issue and the distance travelled.
Payment terms vary by customer and business unit. Generally, the customer is expected to make payment in full or partially on or before the start date of the hire, as detailed in the invoice provided. The Company reserves the right to cancel any hires/events where has payment has not been made within the agreed time scale. For business customers invoices can be issued at the discretion of the Company and are subject to a 30 day term
In the case where the customer is hiring equipment for someone else (sub hire), it is the responsibility of the customer to ensure invoices are delivered to the appropriate person. The responsibility lies with the booking customer to ensure payment is made to the company.
It is the responsibility of the hirer to provide documentation and contacts of suitably trained personnel to liaise with the team to meet your technical requirements. The company cannot be held accountable for work not performed to the customer expectation if this allowance has not been made.
Complaints & Feedback
We take all complaints and feedback very seriously. If you would like to make a formal complaint, or provide us with feedback on our work, please email:
Responses to formal complaints will be provided in writing within 10 working days.